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Supplier Code of Conduct

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Becoming a Supplier with AO Group and Its Subsidiaries

At AO Group, we recognize that our suppliers are key partners in delivering exceptional value and innovation to our clients. We are committed to building long-term, transparent, and mutually beneficial relationships that reflect the integrity and excellence we bring to every engagement.

Our supplier selection process is guided by our Supplier Code of Conduct, which applies to AO Group and all subsidiaries, affiliates, and associated entities. This ensures that every supplier we work with aligns with our ethical, social, and environmental values.

Commitment to Ethical and Sustainable Practices

The AO Group Supplier Code of Conduct is based on globally accepted standards for responsible business conduct. All suppliers are expected to operate in accordance with the following principles:

  • Human Rights & Fair Labor Practices
    Respect the rights and dignity of all workers, ensure fair wages, and strictly prohibit forced or child labor.
  • Health, Safety & Wellbeing
    Maintain safe, healthy, and fair working conditions for all employees and subcontractors.
  • Environmental Responsibility
    Minimize environmental impact, manage waste responsibly, and comply with applicable environmental regulations.
  • Integrity & Anti-Corruption
    Operate with honesty and transparency, avoiding bribery, fraud, or any unethical conduct.
  • Transparency & Accountability
    Maintain accurate records and cooperate fully with AO Group audits or compliance reviews.

Suppliers are encouraged to demonstrate continuous improvement and to apply these same standards throughout their supply chains.

Adherence to the “No PO, No Pay” Policy

To ensure efficient processing and transparency in financial transactions, AO Group enforces a “No Purchase Order, No Pay” policy.

  • Invoices must include a valid AO Group purchase order number.
  • Invoices received without a purchase order will be returned for correction.
  • Suppliers should contact their AO Group procurement representative to confirm or request the appropriate purchase order details.

Supporting Documentation Requirements

Before a supplier can be onboarded or begin transacting with AO Group or its subsidiaries, the following supporting documents are required:

  1. Certificate of Incorporation
  2. Director’s Identification Documents
  3. VAT Registration and Tax Compliance Certificate
  4. Verified Bank Account Confirmation Letter (issued by the bank)
  5. Valid B-BBEE Certificate (or sworn affidavit, where applicable)
  6. AO Supplier Registration Form
  7. AO Supplier Master Service Agreement (MSA)
  8. AO Supplier Non-Disclosure Agreement (NDA)

All documentation must be current, valid, and legible.
Suppliers are responsible for notifying AO Group of any changes to company details or compliance status.

Access to AO Group General Terms & Conditions

For information on our General Terms & Conditions, please contact our accounts team at:
accounts@aogroup.co.za

Supplier Communication Channels

To maintain clear communication, suppliers may use the following channels:

  • General inquiries: suppliers@aogroup.co.za
  • Procurement or contract-specific queries: Contact your designated AO Group business unit head or contract manager.